Rydon Driver Guidelines

Vehicle Safety

• Your vehicle must be roadworthy at all times — valid insurance, road-worthy certificate, and working seatbelts.
• Never drive under the influence of alcohol, cannabis, or any substance that impairs your judgment.
• Obey all Ghana Road Safety Authority (GRSA) traffic rules and speed limits.
• Do not use your phone while driving — use hands-free or pull over safely.

Passenger Safety

• Require all passengers to wear seatbelts before moving.
• Never share passenger details (name, phone, destination) with third parties.
• If a passenger behaves aggressively or illegally, end the trip safely and report immediately via the SOS button.

• Greet passengers politely and professionally.
• Keep music at a low volume — ask the passenger's preference.
• Do not discuss politics, religion, or controversial topics unless the passenger initiates.
• Wear clean, presentable clothing — smart casual is the standard.
• No smoking or eating in the vehicle during a trip.
• Do not solicit extra payment beyond the app fare.
• Do not ask passengers to cancel so you can negotiate a cash deal — this is a deactivatable offence.

• Keep your vehicle clean inside and out — regular washes are expected.
• Air conditioning must be functional and available to passengers.
• No offensive items, explicit stickers, or hanging objects that obstruct your view.
• Your Rydon Driver ID card must be displayed visibly in the vehicle.

• Maintain a trip acceptance rate above 70% to stay in good standing.
• Cancellations after acceptance should be rare — high cancellation rates will result in account review.
• Do not cancel because of a passenger's destination or perceived fare — this is discriminatory and a deactivatable offence.
• If you must cancel, do so before reaching the pickup point.

• Maintain a rating above 4.5 to remain active on the platform.
• Drivers below 4.2 will receive a performance review.
• Drivers below 4.0 after coaching may be deactivated.
• You can dispute unfair ratings through the Help section in the app.

• Fares are set by Rydon and cannot be modified or renegotiated with passengers.
• Cash payments must be confirmed in the app before starting the trip.
• Earnings are paid to your registered MoMo wallet — keep your number up to date in settings.
• Do not request or accept payment outside of the Rydon app.

• Keep your Ghana Card, Driver's Licence, and Vehicle Insurance up to date in the app.
• Expired documents will automatically take you offline until renewed.
• Any change to your vehicle (color, plate, model) must be reported immediately via the Help section.