Privacy Policy

1Who We Are

Rydon Ghana Limited is a technology company registered in Ghana that connects passengers with independent driver-partners through our mobile application. We act as the data controller for personal data collected through the Rydon Rider and Driver apps, and this website.

Our designated Data Protection Officer (DPO) can be contacted at privacy@Rydonghana.com.

2Information We Collect

All Users (Passengers & Drivers)

• Account information: Full name, phone number, email address, and profile photo at registration.
• Location data: Precise GPS location while the app is in use. Drivers may enable background location for ride matching when the app is minimised.
• Trip data: Pickup and drop-off addresses, route taken, trip duration, distance, fare, timestamps, and ratings given or received.
• Communications: In-app chat messages between passengers and drivers, and messages sent to our support team.
• Device & technical data: Device model, operating system, app version, crash logs, performance data, and push notification token.

Passengers Only

• Payment information: Mobile Money (MoMo) number used to pay for trips, processed through our payment partners. We do not store your full MoMo credentials.
• Trip preferences: Saved home and work addresses, favourite places.

Driver-Partners Only

• Identity documents: Ghana Card number and expiry, driver's licence number and expiry — collected for KYC verification as required by Ghanaian law.
• Vehicle information: Make, model, year, colour, licence plate, and vehicle registration number.
• Compliance documents: Vehicle registration certificate, roadworthy certificate, and insurance certificate uploaded during onboarding.
• Financial information: Mobile Money wallet number and network for payout processing. Your 4-digit withdrawal PIN is stored as a cryptographic hash — we never store or can access the plain PIN.
• Earnings records: Per-trip earnings, weekly summaries, withdrawal history, and tier/points data.
• Performance data: Acceptance rate, completion rate, online hours, and rider ratings.

3How We Use Your Information

To Provide the Service

• Match passengers with nearby available drivers based on real-time location.
• Calculate fares, process passenger payments, and disburse driver earnings to MoMo.
• Display driver name, photo, vehicle details, and location to passengers during a trip.
• Verify driver identity and documents before approving access to the platform.
• Enable in-app communication between passengers and drivers through masked calling and chat.

To Keep the Platform Safe

• Detect and prevent fraud, account abuse, or activity that violates our Terms of Service.
• Investigate complaints, disputes, and safety incidents.
• Enforce our community guidelines and applicable Ghanaian law.

To Communicate With You

• Send ride confirmations, receipts, and earnings summaries by push notification and SMS.
• Alert drivers to document expiry dates requiring renewal.
• Notify you of policy updates, promotions, or platform changes.
• Respond to support requests through in-app chat, email, or phone.

To Improve Our Platform

• Analyse anonymised, aggregated trip data to improve matching speed and route accuracy.
• Monitor app performance and fix crashes using technical logs.
• Develop new features based on usage patterns.

To Meet Legal Obligations

• Maintain records required under Ghanaian tax, financial, and transport regulations.
• Respond to lawful requests from regulatory authorities, courts, or law enforcement.

4How We Share Your Information

With Other Users

When a trip is matched, passengers see the driver's first name, profile photo, vehicle details, and real-time location. Drivers see the passenger's first name and pickup location. Phone numbers are never shared directly — all calls and messages go through our masked communication system.

With Service Providers

We share data with trusted third-party providers who help us operate the platform, including providers of:

• Cloud infrastructure — servers and database hosting.
• Document & image storage — secure storage of KYC and profile documents.
• Payment processing — Mobile Money disbursements and passenger payment collection.
• SMS & push notifications — ride alerts, OTPs, and account communications.
• Maps & navigation — route calculation and trip tracking.

All service providers are bound by data processing agreements requiring them to protect your data and use it solely for services provided to Rydon.

For Legal & Safety Reasons

We may disclose information if required by Ghanaian law, court order, or government authority, or where necessary to protect the safety of users, third parties, or the public.

Business Transfers

If Rydon is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you at least 14 days before your data becomes subject to a different privacy policy.

5Location Data

Location is central to how Rydon works. Here is exactly how we handle it:

• Passengers: Location is collected while the app is open and in use to show your position on the map, calculate nearby drivers, and suggest pickup points.
• Drivers — foreground: Location is continuously shared while you are online and available for trips, and during active trips, for matching and navigation.
• Drivers — background: If you grant background location permission, your location is collected when the app is minimised solely to enable ride matching. You can revoke this in your device settings at any time; doing so will prevent you from receiving trip requests when the app is in the background.
• Trip routes: The route taken during each trip is stored as part of your trip history for fare calculation, dispute resolution, and regulatory compliance.
• Retention: Live location data is not retained after a trip ends. Trip route data is retained with the trip record (see Section 6).

6Data Retention

We retain personal data for as long as your account is active and for the periods required by Ghanaian law:

• Account data: Retained for 5 years after account closure.
• Trip records: Retained for 7 years for tax and regulatory compliance.
• KYC documents (drivers): Retained for the duration of your partnership plus 5 years after closure.
• Financial records (earnings, payouts): Retained for 7 years in accordance with Ghanaian financial regulations.
• Device & technical logs: Retained for 90 days.
• Support communications: Retained for 3 years.

You may request earlier deletion of data that is not subject to a legal retention requirement by contacting privacy@Rydonghana.com.

7Your Rights Act 843

Under the Ghana Data Protection Act, 2012 (Act 843), you have the following rights in relation to your personal data:

To exercise any of these rights, contact us at privacy@Rydonghana.com. We will respond within 30 days. We may need to verify your identity before processing your request.

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Data Protection Commission of Ghana at www.dpcom.gov.gh.

8Security

We implement industry-standard technical and organisational measures to protect your data:

• Encryption in transit: All data between your device and our servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive data is encrypted in our databases and cloud storage.
• PIN security: Driver withdrawal PINs are stored as one-way cryptographic hashes — we cannot retrieve or read your PIN.
• Access controls: Role-based permissions limit which Rydon staff can access sensitive data. All access is logged and audited.
• Document security: KYC documents are stored in a private, access-controlled cloud environment and are not publicly accessible.
• Regular reviews: We conduct periodic security reviews and vulnerability assessments.

No method of transmission over the internet is 100% secure. If a data breach occurs that materially affects your rights or freedoms, we will notify you and the Data Protection Commission of Ghana as required by law.

9Children's Privacy

The Rydon platform is intended solely for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has created an account, we will immediately suspend the account and delete the associated data.

If you believe a minor has registered on our platform, please contact us immediately at privacy@Rydonghana.com.

10Cookies & Analytics

Mobile app: The Rydon app does not use browser cookies. We use Firebase Analytics and crash reporting to understand app usage and fix issues. All analytics data is anonymised and aggregated before analysis.

This website: We use essential cookies necessary for the site to function. We do not use tracking or advertising cookies. If we introduce optional analytics cookies in the future, we will request your consent first.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will:

• Notify you through the app or by email at least 14 days before the changes take effect.
• Update the "Last updated" date at the top of this page.
• For significant changes affecting your rights, seek fresh consent where required by law.

Your continued use of Rydon after the effective date of an updated policy constitutes your acceptance of the changes.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to our Data Protection Officer:

You also have the right to file a complaint with the Data Protection Commission of Ghana:
www.dpcom.gov.gh